About Us

How it began

When Crosby Volkswagen first opened in April 1966, our founder Gordon Crosby was sure of one thing: your business keeps us in business. As a family-owned and operated business, that is something we have never forgotten. At the Crosby Auto Group, you can be assured that your happiness and satisfaction are more important than the profit made on a single transaction.

Come to Listowel HondaCrosby Volkswagen, Volkswagen Waterloo or Audi Kitchener-Waterloo today and discover what makes the Crosby Auto Group stand apart from the rest. We take your satisfaction to heart at every one of our dealerships.

 

Our Vision and Mission Reflected in

Everything That We Do

Our objective is to offer exceptional service within the automotive retailing and service industries. We strive to create a straightforward, friendly, and welcoming environment for our customers. Customers will be treated with respect, honesty, and integrity. Problems may arise, but we overcome them through open communication and outstanding service. We aim to be a premium and progressive automotive dealership.

 

A Business Based on Values

We demonstrate our values daily in the way we interact with one another and with our customers. Our goal in dealing with our clients is to treat them in a manner that we would like to be treated ourselves.

Our greatest asset as a company is our people. In order to provide our clients with the experience they deserve, our employees must not only be committed to our vision but must also work cohesively as a team. They need to feel pride and satisfaction in what they do and in the part they play in our success.

You can trust the Crosby Automotive Group for any and all of your automotive needs in Ontario. Visit us today and let your expectations be exceeded.

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A Word from
Our Dealer Principal

As a company, we created our Vision, Mission, and Value statements approximately ten years ago. These have been instrumental in creating the culture we have today in our teams. Every individual is taught these statements when they are hired, and you’ll find them on display throughout our dealerships.

Too many times these kinds of statements become nothing more than forgotten words on a wall – we never want that to happen at our stores. We teach our managers and front-line team members to refer to them whenever they are faced with a challenging situation. These guiding principles can always be relied upon to guide them in either an interaction with a client or a fellow team member.

These statements are the fundamentals that support our internal culture, as well as our customer-centric focus. They represent who we are.

Our Customers Testify

Discover the reason behind our five-star ratings. Experience the Crosby Auto Group treatment today!

Discover Our Team

Meet the exceptional team at Crosby Auto Group today. We can't wait to help you!

Start a Career With Us

Join us in our quest to provide outstanding service to our customers!